Get a fresh perspective
Learn the Background Leadership method. Discover how to support and empower your staff. This program combines elements of the Ken Blanchard method and Crucial Conversations.
We distinguish leadership from management. Leadership encourages people's growth while management handles logistics. Your new purpose is helping your people succeed. We teach you to trust the people you hire and avoid the micromanagement trap.
Group Meeting Room, PPLD East Library
Master the four C's of leadership: Competence, Candor, Connect, and Character. Know your job and the jobs of your team. Have kind, not nice, conversations. Connect with your employees to understand their passions. Build it all on your character.
Apply our proprietary SERVE method to employee relationships. You will Smile, Engage, Relate, Validate, and go the Extra Mile. Set a positive atmosphere. Build meaningful connections. Retain your best people and save your business money.
October 28th, 2025
10am-11am MST - Be there!
Learn to identify five degrees of emergency. Handle everything from minor office issues to major crises. Use our "CPR" technique for crucial conversations. Address content, patterns, and relationship issues constructively. We prepare you to support your employees in any situation.
Measure your success through your team's professional growth. Build a strong company culture. Learn how our coaching sessions can create a resilient team and a successful business.
Your Presenter - Keith Hessel
I'm Keith Hessel, Fractional CXO, Retention Specialist and founder of Serve Business Consulting. ServeBC is Colorado's ONLY in-person customer and employee retention consultant. I bring more than 20 years of dedicated experience in keeping people on both sides of the counter to your small business. With skills ranging from volunteer recruitment to advanced de-escalation techniques, I'm here to help your small business both increase your word-of-mouth customers, and keep your best people from looking anywhere else for a job!
October 28th, 2025. - Be there!
Cost: FREE
Where: PPLD East Library - Community Meeting Room
When 10/28/25 10am-11am